Cabin environment and aircraft cleaning
All our aircraft are equipped with High Efficiency Particulate Air (HEPA) filters, which are effective at filtering more than 99.9% of airborne microbes and have a similar performance to those used in hospital operating rooms. Cabin air circulation is continuous and the air is refreshed every two–three minutes (or 20–30 times hourly). This provides passengers with a safer and more comfortable environment.
Prior to departure, all our aircraft are thoroughly cleaned. Surfaces including windows, tray tables, handsets and inflight entertainment screens, as well as common areas such as lavatories and galleys, are wiped with a strong disinfectant. Furthermore, headsets, headrest covers, pillow covers, bedsheets and blankets are also changed after every flight sector.
Should there be a confirmed Covid-19 case on a flight, the aircraft will undergo a more rigorous deep-cleaning procedure that takes five times longer than the regular process. As part of this enhanced process, the aircraft cabins are also fogged with a disinfectant as an additional precautionary measure.
Maintaining the wellbeing of our cabin crew and pilots
Our cabin crew and pilots know that they should see a doctor immediately if they feel unwell and should not report for work. Additionally, temperature screening is carried out for all our cabin crew and pilots prior to all flights.
To minimise the risk to customers and staff, all cabin crew are required to wear masks on board and are further provided with gloves. For more information, please visit here.
Enhanced travel policy to help affected customers
We understand many of our customers have had travel plans disrupted by the Covid-19 outbreak, and are concerned about their existing bookings. We have therefore further enhanced our travel waiver policy to offer even more flexibility when you are ready to travel with us once again. If you have bought a Singapore Airlines or SilkAir ticket directly with the airline, or through a travel agency, you may be eligible to retain the value of your ticket in the form of flight credits, plus enjoy bonus credits of up to S$500 when you rebook. Alternatively, you can opt for a refund. For more details on the travel waiver policy, you may visit Singapore Airlines website.
You can do your part to ensure your personal wellbeing
In order to protect yourself, it’s vital to stay well-informed on precautionary measures against the Covid-19 virus. According to the World Health Organization (WHO), these are some steps you can easily follow to help safeguard your health.
WHO also advises being wary of misinformation surrounding the virus. To view accurate and up-to-date information, visit WHO’s advice for public.