Our family of four and a friend’s family of three were returning from Adelaide in March 2016. Having lived there, I will stock up on things I cannot find in Singapore and I usually shop a fair bit. Kids’ clothes are much cheaper in Adelaide.
On my return journey, I boarded the plane with my handbag, a big duffle bag slung on my shoulder, and plastic bags in my hands, from last-minute shopping at the airport. My husband could not carry any more as he was carrying the kids’ luggage.
As I had young children, I boarded the plane first. I was warmly greeted by the cabin crew. He offered to help me with my bags. I declined as they were really heavy and I felt bad to make someone else carry my heavy bags. He did not insist and I made my way through the cabin. The first cabin crew, who was a leading steward, then made an announcement, “Please help the mother with her bags”. Another cabin crew then approached me and insisted that he help me with my bags. I declined, offering the same explanation about my bags being really heavy. This second cabin crew said jokingly to me, “Please allow me to help you, otherwise my boss will scold me”, his boss being the leading steward. He then helped to store my bags in the overhead compartment so that I could tend to my young children.
I was touched by the service of these cabin crew. At the same time, I was tickled by this episode. As we were first to board, the aircraft was still empty and I heard the announcement loud and clear. SIA has indeed lived up to their slogan“A Great Way to Fly”. I think SIA is “The Only Way to Fly”!
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This article was originally published by Singapore Press Holdings.