My family has been flying with Singapore Airlines since I was a child – in fact, my parents were cabin crew members before I was born. However, I think I never fully appreciated the outstanding service of the Singapore Airlines staff until I started to travel with a child of my own.
Two years ago, we took our then-9-month-old son (above) from San Francisco (where he was born) to Singapore. I was terrified of flying with my first-born, and dreaded the long flight in a limited space with a small baby. Between the worries of diaper accidents, cabin pressure and keeping a baby entertained, I embarked on that journey a basket case of nerves and stress.
True to form, our son decided to spend most of the 16-hour journey wide awake. But thankfully, the journey was a more than comfortable one for him. The cabin crew showed us how to use the bassinet, went over all the safety tips with us, heated up his milk to the perfect temperature, and stopped by to say hi and drop off toys, blankets and pillows at various intervals during the flight. For our meals, they served my husband and I alternately so one of us could watch the baby.
Now, I recognise that I had been taking the Airline’s cabin crew for granted. The kind little gestures that made our trip so much more pleasant and memorable were really signs of an airline that truly takes pride in its service and customer satisfaction. I am proud to say I am a lifelong KrisFlyer member and will be bringing up my family to be the same!
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This article was originally published by Singapore Press Holdings.