It was two years ago when I needed to fly out of Singapore to Fukuoka, Japan with my three kids – aged six months, two years and 5 years – by myself because of a family matter. It was also my very first time on a flight with my children by myself so I was way beyond nervous.
Fortunately, I found out about escort service and requested for it. At the Changi Airport ticket counter, the person in charge escorted us and was very gentle and nice to my kids. Onboard the plane, the cabin crew were also very kind towards us.
But once meal time started, so did my nightmare. While one of my children was sleeping, the other two wanted to eat but I couldn’t help both of them at the same time. I tried everything I could but didn’t have enough hands to handle the both of them. Meanwhile, my five-year-old wanted go to the restroom. Every possible thing was happening at the same time.
I didn’t have time to eat my meal, but really wanted a cup of coffee. I think I looked rather miserable at the moment. So I just sat at my seat, trying to feed and deal with my children while my meal sat there untouched.
Then one cabin crew, whom I believe was the chief purser, came up to me and said, “Hello, Mrs Jackson. How are you doing? If you want me to sit there to take care of your kids, I will, and you can eat your meal quietly somewhere else.” The moment I heard that, I felt greatly relieved. Even though I hadn’t asked for help, someone understood my situation and knew what I really wanted. That made me feel comfortable and motivated.
For those who have kids, I am sure you would know how much I appreciated those words. It wasn’t a long conversation but those few heartfelt words he said to me really cheered me up. While it was a very tough flight for me, it was also a memorable one. Thank you very much for your kindness and support on that journey. I hope all passengers feel the same way that I do.
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This article was originally published by Singapore Press Holdings.